Information We Collect

We may collect and process the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address, if applicable.

• Usage Data: Information about how you use our website, including your IP address, browser type, pages visited, and the date and time of your visit.

• Communication Data: Records of your communication with us, including emails, phone calls, and contact through our website forms.

How We Collect Information

We collect information in several ways:

• Directly from You: When you contact us, fill out a form, or provide information directly through our website.

• Automatically: Through the use of cookies, server logs, and similar technologies that track your activities on our website.

• Third Parties: From third-party services and partners who may provide us with information about your use of our website.

Why We Collect Information And How It Will Be Used

We collect and use your personal information for the following purposes:

• Provision of Services: To provide and maintain our services, to respond to your enquiries, and to support your use of our website.

• Communication: To send you updates, newsletters, and other relevant information that you have requested or that we believe will be of interest to you.

• Improvement of Services: To understand how you use our website, to monitor and analyse usage and activities, and to improve our website and services.

• Legal Obligations: To comply with legal requirements, protect our rights and interests, and prevent and address fraud or other illegal activities.

Security Of Data

We take the security of your data seriously and are committed to safeguarding your personal information. Our website uses modern technologies such as SSL (Secure Socket Layer) encryption to prevent the unauthorised use or access of personal data. These measures ensure that your information is protected when transmitted over the internet.

Data Storage Practices

Astra Customer Service FZCO recognises its responsibility in protecting your data, and we employ various practices to maintain the security of your information:

• Access Control: We limit access to your personal information to authorised personnel who require it for their job functions.

• Security Audits: Regular security audits and assessments are conducted to identify and address vulnerabilities in our systems.

• Organisational Measures: We implement policies and procedures designed to safeguard your personal information and respond quickly in case of a data breach.

Your Data Protection Rights

You may have certain rights regarding your personal data, including the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request that we correct any inaccuracies in your personal information.

• Deletion: Request that we delete your personal information under certain conditions.

• Restriction: Request that we restrict the processing of your personal information.

• Objection: Object to the processing of your personal information.

• Portability: Request the transfer of your personal data to another organisation or to you, in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the information provided below.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes we make will be posted on this page, and we will notify you of significant changes by placing a prominent notice on our website. Your continued use of the website after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

Contact Us

If you have any questions about these terms and conditions, please contact us at:

• Astra Customer Service FZCO

• Email: contact@astracustomerservice.com

• Registration Number: 53909

• Address: DSO - IFZA, IFZA Properties, Dubai Silicon Oasis, UAE

By using this website, you signify your acceptance of these terms. If you do not agree to these terms, please do not use our website. Your continued use of the website following the posting of changes to these terms will be deemed your acceptance of those changes.