Definitions

• Company,” “We,” “Us,” or “Our” refers to Astra Customer Service FZCO.

• “User,” “You,” or “Your” refers to the person accessing our website and agreeing to the Company’s terms and conditions.

• “Services” means the services provided by Astra Customer Service FZCO, including customer support, customer analytics, and call centre marketing.

Intellectual Property Rights

Unless otherwise stated, Astra Customer Service FZCO and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may access this from www.astracustomerservice.com for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

• Republish material from www.astracustomerservice.com

• Sell, rent, or sub-license material from www.astracustomerservice.com

• Reproduce, duplicate, or copy material from www.astracustomerservice.com

• Redistribute content from www.astracustomerservice.com unless content is specifically made for redistribution.

Use Of Services

Users may only use the services provided by this website for lawful purposes and in accordance with these terms and conditions. By using this website, you warrant that you will not:

• Use our website in any way that breaches any applicable local, national, or international law or regulation.

• Use our website in any manner that could disable, overburden, damage, or impair our services or interfere with any other party’s use of the website.

• Transmit any advertising or promotional material without our prior written consent.

Privacy Policy

By using our website, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy. Please review our Privacy Policy to understand our practices.

Termination Of Access

We may terminate or suspend your access to all or part of the website without notice, for any conduct that we, in our sole discretion, believe is disruptive to the website or is in violation of any applicable law or these terms.

Limitation Of Liability

In no event shall Astra Customer Service FZCO, its affiliates, directors, employees, or agents be liable for:

• Any indirect, incidental, special, consequential or punitive damages, or

• Any loss of data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the website; (ii) any conduct or content of any third party on the website; (iii) any content obtained from the website; and (iv) unauthorised access, use or alteration of your transmissions or content.

Indemnification

You agree to defend, indemnify, and hold harmless Astra Customer Service FZCO, its affiliates, licensors, and service providers, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to your violation of these terms and conditions or your use of the website, including, but not limited to, your user content, any use of the website's content, services, and products other than as expressly authorised in these terms and conditions or your use of any information obtained from the website.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the UAE. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Dubai.

Changes To Terms And Conditions

Astra Customer Service FZCO reserves the right to revise these terms and conditions at any time as it sees fit. By using this website, you are expected to review these terms on a regular basis to ensure you understand all terms and conditions governing the use of this website.

Waiver And Severability

No waiver by Astra Customer Service FZCO of any term or condition set forth in these terms and conditions shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these terms and conditions shall not constitute a waiver of such right or provision.

If any provision of these terms and conditions is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the terms and conditions will continue in full force and effect.

Entire Agreement

These terms and conditions constitute the sole and entire agreement between you and Astra Customer Service FZCO regarding the use of the website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the website.

Contact Information

If you have any questions about these terms and conditions, please contact us at:

• Astra Customer Service FZCO

• Email: contact@astracustomerservice.com

• Registration Number: 53909

• Address: DSO - IFZA, IFZA Properties, Dubai Silicon Oasis, UAE

By using this website, you signify your acceptance of these terms. If you do not agree to these terms, please do not use our website. Your continued use of the website following the posting of changes to these terms will be deemed your acceptance of those changes.

Thank you for choosing Astra Customer Service FZCO. We look forward to providing you with exceptional service and support.